You promised clarity but support was puzzling
I came with the expectation that your support team would provide clear guidance aligning with what was promised before purchase. Unfortunately, you failed to deliver on that front. The onboarding instructions were vague and didn’t match the overview presented initially. When I contacted your telephonic support, their responses were inconsistent and too generic, often repeating the same points without addressing my specific concerns. You conveyed that the dialing tools and database features would integrate smoothly, but in practice, I struggled to make the dialer work as intended. The billing and payment process, while functional, did not compensate for the lack of substantive help. Instead of proactive assistance, I had to figure out much of the setup on my own, which cost me valuable time and caused frustration. Your automatic updates occasionally disrupted existing settings without warning, contrary to what I expected. I expected a partner offering well-structured, clear support steps but instead faced delays and confusion that stood out the most. This mismatch between promise and reality was deeply disappointing and is a core issue you need to address urgently.