You promised clarity, but some labels left me guessing
I expected the communication to be straightforward and the labels within the support portal clear, but you didn’t quite meet those expectations. The wording used in the software and dialer tools was often technical without explanation, which made getting started more complicated than it should have been. I found myself repeatedly contacting support to clarify things that could have been labeled better on the dashboard. For example, terms related to call analytics and database features weren’t intuitive at all. It's disappointing because the telephonic support itself was responsive and helpful, but having to interpret unclear labels slowed down my workflow considerably. I think with some revisions to the wording and a glossary in the training materials, new users wouldn’t feel so lost. The sign-up and payment process were straightforward as expected, so at least that part was smooth. I hope you take feedback like this seriously to improve the overall clarity, especially for those like me who aren’t very technically inclined. Clear labels are vital if you want users to be self-sufficient without needing extra help.