You promised clarity, but onboarding felt confusing
I expected the training and onboarding process to be straightforward and clear from the start, especially since the documentation suggested simple step-by-step guidance. However, many of the labels in the software didn’t make much sense at first, which led to confusion about what each feature actually did. You use terminology that is somewhat inconsistent and occasionally overlapping, which made me unsure about where to find certain tools or how to proceed through the setup flow. While the training videos were moderately helpful, they didn’t fully bridge this gap and sometimes assumed knowledge that I did not have, leaving me stuck. I admit that some concepts eventually clicked after persistent effort, but overall I felt you oversold the simplicity. It would help if you reviewed the wording and labels to make the onboarding process more intuitive and less frustrating for new users like me. Clearer instructions would have led to a better first impression.