You promised clarity but delivered confusion
You said the setup process would be straightforward and that support would guide me through any trouble. Instead, I found the sales and pre-purchase interactions annoying and disorganized. When I contacted you because something went wrong during sign-up, it was hard to get a straight answer, and I was shuffled between different people without resolution. The billing explanations were barely clear, making it difficult to know what I was paying for exactly. The training links you provided sometimes led nowhere, which meant I wasted time hunting for resources that should have been neatly organized. At least the software itself loaded quickly once I had access, so that part was okay. But mostly, you seemed unprepared for issues, not proactive in communication, and that really lowered my trust in the whole process. I expected a lot more professionalism from a company offering paid services, and your messaging around support and updates felt overly optimistic. If you could improve how you handle problems and make the initial steps easier for users, it might change my view. Right now, it’s been a frustrating start.