You promised better support but it’s not same as pehle
Main soch rahi thi ki support system better hoga based on jo pehle bola gaya tha onboarding mein. Lekin chalti hui daily usage mein mujhe lagta hai ki aap jo communication karte ho, wo kaafi inconsistent hai. Kabhi phone support milta hai, kabhi nahi, aur agar milta bhi hai toh jawab itna detailed nahi hota ke main apne dialer use karne mein confidently aage badh sakoon. Training ke baad bhi jab main software ke database feature mein kuch complex changes try karti hoon, support response nahi milta timely. Mujhe laga tha ki aapka team proactive hoga, lekin ye zyada tar reactive lagta hai. Updates automatic hote hain par unke baad bugs ya naye issues aate hain jinke liye support call karne padta hai, par wahaan kisi ki zyada madad nahi milti. Aapko samajhna hoga ki continual communication crucial hai users ke liye. Sign-up aur payment process smooth tha, main wo zarur maanungi, lekin overall communication jitni smooth chahiye thi aapke service mein, wo missing rahi. Isliye main abhi bhi ye decide nahi kar pa rahi hoon ki main aapke saath long term kaise chaloon.