You promised a quick start, but it took longer than expected
You said the support during onboarding would help me get going in no time, and while the telephonic assistance was polite and professional, the actual wait to set things up was longer than I had assumed. The database feature worked fine once it was all set up, making data handling straightforward, but getting to that point involved more back-and-forth than I was expecting. I thought I would be able to start calling using the dialer instantly after signing up, but the onboarding flow meant I needed extra time to get fully oriented. Automatic updates were seamless which was good, and invoicing showed up cleanly without issue. Still, the initial period of adjusting felt a bit stretched out for my liking. I'd hoped the training would have made this easier, but some parts of the software take patience to get used to. So overall, while the support eventually helped me through, my expectations of how fast it would be ready didn't quite match the real experience.