You offered quick sign-up but ongoing support left mixed feelings
You made the sign-up process smooth enough initially, with invoices arriving promptly and payments processed without fuss, which I can give you credit for. The training materials were there and sounded useful at first glance, but when I got to actually using the software day to day, it felt like parts of the dashboard and dialer weren’t as intuitive as expected. Calls within the software sometimes faced latency issues, which disrupted workflow. Your telephonic support answered quickly, and they tried to be helpful, yet the responses didn’t always solve the problems long term. Automatic updates came regularly, but occasionally they introduced new quirks instead of fixing issues, meaning I often had to re-learn features. So while the setup to start was solid, the daily practical use was more frustrating than I hoped, and made me question if this software is the right tool for all users. I appreciate some aspects but also feel the need to mention where it fell short.