You offered help but your follow-up left me unsure
You were helpful during the sales process and the initial sign-up was smooth enough. The training sessions covered the main features like the dialer and database, and I felt ready to proceed afterward. However, when I encountered issues during the onboarding flow, I wasn’t sure how easy it would be to get help again in the future. The telephonic support during setup was decent but somewhat inconsistent, which made me hesitant about relying on it next time. The automatic updates sometimes changed features without much explanation, leaving me confused. Overall, your initial communication was good, but the lack of clear ongoing support left me uncertain if I will ask for help again. I appreciate the positive parts, but you should consider improving follow-up assistance and update notices to keep customers confident throughout the full experience.