You offered great training hours but evenings were tough
I want to start by saying the WFHI training and onboarding process is very thoughtfully arranged to fit the hours I work daily. The modules are accessible throughout the day, and I was able to move through them at my own pace, which suited me well. However, since my workflow actually extends into late evenings, sometimes the update notifications and support availability didn’t sync perfectly with that. You should consider extending support hours or providing on-demand help during off-hours since remote work often means odd timings. The training itself is comprehensive and helps to build confidence with the software and dialing tools, which I appreciated. On the downside, some parts of the training could be a bit lengthy for experienced users like me, which felt repetitive at times, slowing down my onboarding. Nonetheless, the reliability of automatic updates and the clarity of invoicing made the overall experience smoother. If you address the gap in support timings, I believe your offering will be ideal for remote workers with flexible schedules like me.