You offer support but miss out on proactive updates
When I first signed up, I expected your telephonic support and communication to be both responsive and proactive. The onboarding was fairly detailed, and the initial training sessions were well organized. However, when I encountered some issues with the calling tools and the dialer during peak hours, I found that your support usually responded to direct queries rather than anticipating common problems beforehand. The updates you roll out automatically are helpful, but there was no prior notification before some changes, which disrupted my workflow slightly. I would have appreciated scheduled communication or heads-up about updates affecting database features and calling tools. The invoice management seemed fine and transparent. Overall, you delivered on the basics of communication, but you could improve by making your support more anticipatory and keeping me better informed.