You offer a mix of one-time setup and ongoing help, which I appreciate
You provide a training and onboarding structure that covers a solid one-time setup phase, like familiarizing myself with the software’s basics and the calling tools, which was helpful. However, the database feature and some parts of the dialer required ongoing attention and learning, which I wasn’t fully expecting. I found the initial training thorough for the setup, but afterward, some necessary tweaks and adaptations came up regularly, particularly with automatic updates that sometimes needed manual input to stay aligned with my workflow. Telephonic support was there when needed, though at times I felt I had to explain certain issues repeatedly. The invoicing and payment processes were pretty clear but did require periodic review on my end. Overall, it’s a useful system where you balance fixed initial training with ongoing support needs, but there’s room to improve in making the ongoing upkeep feel smoother without as much effort from me.