You offer a lot, but missing a few essentials I expected
Compared to the other workflow software I've used before, I find your WFHI platform pretty solid in terms of basic functionality like the database management and dialer tools. The automatic updates are a great touch and keep things running smoothly without needing manual checks. I appreciate that the software is designed for remote workflows, which aligns well with my needs. However, I must say that compared to my previous software, your interface sometimes feels a bit cluttered, and I find myself hunting around for certain features that were more plainly labeled elsewhere. The onboarding training was clear in parts but left me wanting for some more advanced tips especially around optimally configuring the calling tools. The invoicing and payment process was clean and did not cause issues, which is a definite plus. I would suggest improving the structure of explanations to highlight the most useful features upfront, so that new users like me can get up to speed faster. Overall, you delivered a strong product with room for small improvements.