You never made your hours clear
I tried to understand if your software and training would fit the hours that I actually work, but it quickly became clear you never really addressed that. The sales materials didn’t give me a sense of flexibility around the timing, which matters a lot to me because my work hours vary day to day. When I asked for details, the responses were vague or just referenced general features but didn’t explain how the dialer and calling tools would actually sync with my available hours. I signed up expecting that I could tailor work sessions better, but the onboarding and training turned out rigid and didn’t discuss how to adapt to off-hours or odd shifts. Eventually, the moment it clicked was a frustrating one: I realized the system wasn’t set up for my schedule at all. Instead of feeling empowered to manage remote workflows, I was left wondering why you never made the hours issue transparent. I don’t think this experience will fit others who need variable hours either unless you change your approach. I regret that the initial sales and pre-purchase details didn’t give me a better picture upfront.