You never helped me adequately, so I won’t need help next time
I reached out to your support multiple times hoping to get clear answers about using the software features. Each time, the phone support was vague and failed to resolve my issues properly. This lack of helpfulness frustrated me because I needed guidance to make the most of the tools offered. I have decided I will not be using your support services again as it did not meet my expectations. The onboarding flow was also not very smooth, which added to my challenges. Since support was inadequate and communication disappointing, I’m skeptical about continuing with this software without better assistance. Your team needs to be more responsive and clear if you want customers to feel confident using your solutions next time around. Overall, the outcome was not what I hoped for, and that is why I am quite dissatisfied with the support provided to me.