You need to respond faster, it's really frustrating
I want to be honest here — your support team was way too slow in responding to my queries, and it made the whole experience frustrating. I get that sometimes things take time, but it felt like I was stuck waiting without any clear updates or reassurance from your side. When I did get through, the answers were okay, but the delay caused me to lose confidence. Honestly, if I were to tell a friend about this, I'd say that they should expect to wait a lot longer than they want for any help. It seemed like your team wasn’t fully prepared to deal with issues as quickly as they should, and overall, the responsiveness wasn’t up to the mark. The only positive is that the few responses I did get weren’t unhelpful, but faster engagement would have made a big difference. Please try to improve this area for future customers.