You need to reduce the effort here
I have to say, the whole software experience left me quite uncertain by the end. You made me spend far more effort figuring out basic functionalities than I expected. The dialer was complicated and not always reliable, often needing restart during use. The database integration felt clunky, making the workflow unnecessarily stressful. Automatic updates sometimes introduced new issues rather than fixing existing ones. I appreciate that the payment and invoicing processes were relatively smooth and clear. However, this was only a small positive in an otherwise complex setup. Your support system did help when I reached out, though often the advice was generic and did not resolve my particular problems fully. Despite training materials, I still felt less confident and unsure if I was using the software correctly by the end. It felt like you expected users to put in too much time and troubleshooting effort, which can be discouraging. If you want users to stay, you must reduce this effort significantly and ensure the software is more intuitive and reliable without constant external help. Until then, I find the experience exhausting rather than empowering.