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WFHI review

You need to organize training better, only one part was easy to find

2 out of 52 of 5Unverified experienceTraining and onboarding

You need to organize training better, only one part was easy to find

I wanted to get started with the training, but I found it hard to locate what I actually needed. You have a lot of material, but the navigation and layout weren’t straightforward, so I spent a lot of time searching. The only part that really stood out as helpful and easy to find was the invoicing and payment section, where everything was laid out simply. Other than that, the modules were scattered, and it wasn’t obvious what the next step was. I expected a more user-friendly structure especially for remote workflows since that’s what you focus on. It felt like I had to piece together information from different places just to understand basic software features like the dialer and database. The onboarding flow wasn’t very intuitive, which was frustrating. I kept thinking you could improve this to make a better experience for new users. Overall, it’s hard to recommend your training as is, because finding what I needed was more difficult than it should be. The invoicing part was a bright spot but on its own, it’s not enough.

Tanvi KaleManipur, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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