You need to improve your responsiveness during onboarding
I am writing this review directly to WFHI because your responsiveness during the onboarding process was below my expectations. From the moment I started, you asked for feedback but then took too long to reply to my questions about the call dialer and database access. Setup is not something that works perfectly on the first try, so when I encountered some difficulties, I expected quicker and more proactive follow-ups from your team. Instead, I often had to wait days to get answers, which slowed down my progress. The training sessions had good content but the delay in communication hurt the overall experience. You could have saved a lot of effort on my part if responses were more prompt. One thing I will say is that once I tracked down the right contact, the explanations were clear. Still, I hope you take this seriously because better responsiveness would make onboarding smoother and less frustrating for future customers.