You need to improve your responsiveness
I want to be very clear that you, WFHI, need to be more responsive. When I tried to understand how the software fits my needs, the people I contacted barely replied or took too long with vague answers. The sign-up process itself was okay but required me to chase the invoicing details multiple times. What stood out the most was the delay in telephonic support – I called several times but couldn’t get through quickly, and when I did, the responses weren’t helpful. It's frustrating to deal with software and training designed to help remote workflows when your communication slows down everything. Setting up the dialer and database features should not have been so painstaking because of poor support. I expected better clarity on these essential steps but ended up stuck waiting for answers. You may have good software, but if your customer service doesn't keep up, it doesn’t work well for me.