You need to improve your onboarding speed
You really need to be faster with your training responses. From the start of onboarding, I noticed that when I had questions about how to properly use their calling tools or dialer, the replies were slow and sometimes indirect. You rarely gave me quick clarity on database setup, which really held me back at first. While I have to commend you for eventually providing some helpful training videos, it took a long time to get to that point and I felt left waiting. The telephonic support sometimes helped but was often hard to get through, which did not make me feel supported. Payment and invoicing processes were fine in themselves, but the delay in support overshadowed everything else. Overall, you need to streamline how quick and effective your training communication is, otherwise new users will feel stuck and frustrated early on. If you fix this, your onboarding could be much smoother for new customers like me.