You need to improve ongoing support and guidance

You need to improve ongoing support and guidance

You promised an onboarding flow that balances one-off setup with ongoing support, but in reality, the initial training felt incomplete and left me guessing on several steps. After that, your telephonic support often seemed slow to respond or just redirected me without solving the problem. I expected a continuous guidance experience but instead found many recurring issues that needed prodding from my side to address. The calling tools did work okay, though, so I’ll grant that they were functional. Still, if you don’t improve your communication and follow-up support, it’s going to hold back customers from fully benefiting from your software and training services in the long run.