You need to improve how easy it is to find resources
I found the training and onboarding process frustrating primarily because I struggled to find the information I needed when I needed it. The materials were there, but they weren’t organized logically in the software, making navigation cumbersome and time-consuming. You need to improve the labeling and indexing within the platform so users can quickly access specific tools or training sections without guesswork. For example, when I wanted to learn more about the dialer integration, it took me multiple attempts and a fair bit of guesswork before I found the relevant training content. The search functionality could be more robust to handle queries better. That said, I’ll grant that the telephonic support was willing to help and responded reasonably quickly, which softened the experience somewhat. Still, the core problem remained—you haven’t provided an easy path for users to get what they need on their own. Clarity in navigation and better filtering options for content would make a huge difference. Without that improvement, I found the overall onboarding experience more frustrating than it should have been, and that definitely makes me hesitant about continuing to rely on this platform long term.