You need to improve handling of problems
Your support during problems wasn’t as responsive or helpful as I expected. When I encountered software glitches that disrupted the calling tools, reaching out via telephonic support did not always lead to clear guidance. Responses seemed delayed or sometimes left me wondering if the issue was being tracked properly. The training material did not cover solutions for unexpected errors thoroughly, and automatic updates occasionally introduced changes that caused confusion rather than fixes. I also found the process for reporting problems wasn’t straightforward, which made me hesitate to seek assistance more than once. On the positive side, the sign-up and payment steps were relatively smooth, and invoices came promptly, so I could manage that part without difficulty. Still, when things went wrong with the software itself, you left me hanging without a clear roadmap to resolution. This missing clarity and quicker communication in troubleshooting is a significant gap in the experience. I hope you will address this to better support users facing technical challenges.