You need to improve clarity on support channels
I've been using the WFHI software and its calling tools regularly, and overall I'm happy with the product. However, the one thing that stood out was how much I had to figure out on my own when it came to support and communication. When I faced issues, I found that the telephonic support was helpful only after I navigated through some automation or unhelpful menus, which cost me time. The knowledge base was partially useful but not comprehensive enough to answer all my questions. I felt that you could make your support options clearer and easier to reach because sometimes I had to experiment or search extensively before finding the right contact or solution. That said, when I eventually got through, the help was good, and my questions were answered thoroughly. The software updates also happened automatically without me needing to intervene, which was great and reduced hassle. The billing and payment process went smoothly at the start too. But I want to emphasize that improving transparency on how to get support and making it more straightforward would improve overall customer satisfaction. Good job on a solid product, but please consider making your communication easier to access.