You need to improve clarity, but the basics are okay
You offer a decent range of tools, but honestly, the whole sales and purchase process felt like I was left to figure out too much on my own. It seemed like you expected users to piece together details from various places instead of providing a clear, simple overview upfront. The software itself worked fine once I got going, and the dialer and database features are useful. But for someone new, the lack of straightforward explanations during sales and onboarding made it frustrating. Improvements in guiding users through payments and training steps would make the whole thing feel more coherent instead of scattered and a bit overwhelming.