1 out of 51 of 5Verified customerBilling and payments
You need to fix your payment setup issues
The way your billing and payments are structured is really frustrating. You charged me in a way that felt like one-time setup fees were being repeated monthly without clear explanation. There seemed to be no transparent breakdown distinguishing initial charges from ongoing payments. The invoicing process was confusing and I got no clear support on it despite trying several times. This setup makes me question whether you are clear with customers upfront or just expecting them to figure it out as they go along. Honestly, you need to fix this because it feels like a hassle to stay subscribed when the payment terms aren’t straightforward at all. I wouldn’t recommend this service until you clarify these issues better.