You need to fix your confusing labels
You seriously need to rethink your labels and wording throughout the software and website. The way you present options especially in the calling tools and database sections is very ambiguous and leaves users guessing what exactly those features do. While the automatic updates run fine and don’t bother the workflow, most other interface elements feel disconnected and unclear. Your onboarding flow also contributes to this confusion because sign-up and payment processes are better explained than the core software functions themselves. If you could just focus on making the labels straightforward and consistent, it would eliminate a lot of unnecessary frustration. Right now, the experience feels like it’s designed more for insiders than new users, which makes it difficult for people to decide if they want to go further. I did find the invoicing system easy enough but that’s the only part that really stands out as user friendly.