1 out of 51 of 5Verified customerTraining and onboarding
You need to fix the confusing onboarding steps
You really should reconsider the order of steps in your onboarding process. It felt like I was asked to do things out of logical sequence, which made it hard to get started properly. The training materials didn't help much because they jumped around instead of following a natural progression. This disorganized approach led to a lot of wasted time and frustration. I honestly felt like I was just fumbling around without clear guidance. If you want customers to actually use your software effectively, try to make the steps follow a clear, sensible order. Right now, it feels like a mess and it definitely needs improvement from your side.