You need to fix the clarity for first-timers
When I first tried to use WFHI’s sales and pre-purchase portal, I found it hard to understand what exactly I was signing up for. You don’t make it easy to figure out which software features come with which purchase options. The labels and descriptions are vague, and I had to keep calling telephonic support to ask basic questions. Unfortunately, the support wasn’t always available when I needed it most, which slowed me down a lot. Because of that, I’m pretty sure I will need help next time I go through the process, which is inconvenient. The invoicing was done okay, but it felt like an afterthought rather than part of a smooth flow. The whole experience left me unsure if I can navigate this on my own going forward. Please consider making the beginning steps much clearer for people who aren’t already familiar with your software or policies.