You need to fix confusing wording in your billing
I found the billing section quite confusing, especially the labels used on the invoice and payment pages. You use terms that don’t match what customers usually expect, which makes understanding the charges and due dates unnecessarily complicated. When I received the invoice, I wasn’t sure which fee was for which service because the descriptions were vague or technical. Also, the payment process wasn’t very clear about when payments were due or if there were any late fees. I had to contact support multiple times just to clarify these points, which shouldn’t be necessary. It felt like you designed that part for insiders rather than customers who are new to the system. If you want to improve customer experience, please simplify and standardize your billing language so it’s transparent and easy to follow. Right now, I’d tell my friends that the billing setup is not user-friendly and could cause frustration for many. Clearer labels and instructions would make a big difference.