You need to extend support hours a bit
I appreciate the telephonic support offered, but you don’t quite cover the hours when I actually work. Most of my working day is evenings and late nights, and finding someone available by phone during that time has been spotty at best. When I do manage to call within your official hours, the assistance is helpful and clear, which I really value. But it’s frustrating when I face issues with the database feature or the dialer and cannot get through to discuss them immediately. It sometimes forces me to wait until the next day to resolve simple queries or troubleshoot software updates that went wrong. This gap in accessibility makes it harder for me to keep my workflow smooth and consistent outside typical hours. Extending telephonic support to better align with varied schedules like mine would make a big difference, ensuring help is reliably there when really needed.