You need to clarify your training more
I appreciate the overall structure of your training and onboarding, but here’s the thing: the part that really stood out is how much of it I had to figure out on my own. It wasn’t that the software was unhelpful, but you didn’t fully explain some key features in the training sessions, especially around the database and dialer usage across different scenario types. I was left guessing about some workflows and had to spend extra time experimenting. If you had provided more detailed walkthroughs or troubleshooting tips, it would have saved users a lot of time and confusion. On the positive side, the invoicing and payment process was straightforward, and I didn’t run into any problems there. Telephonic support was responsive when I did reach out, but ideally, I want to avoid frequent calls for help because it breaks my workflow. So please, you should update your training materials to cover the more complex or less obvious aspects thoroughly. That’s really the one area that makes a difference between a good experience and a frustrating one.