You need to clarify your training labels, it caused confusion
I found the training and onboarding process to be less intuitive than I expected. The labels and wording you used in the training material were often unclear or ambiguous, which made it harder to follow along. For example, some sections referenced features that didn’t match the software interface exactly as I saw it after logging in. This inconsistency caused me to waste time trying to guess what steps to take next. The onboarding flow itself was quite long, and without clear instructions, it became frustrating to proceed without proper guidance. On the positive side, the automatic updates did not interrupt my learning process too much, and the payment and invoicing system was straightforward and easy to understand. However, I think you need to improve the clarity of the training content and ensure that terminology aligns with the software’s current design. This will save users like me a lot of confusion and make the whole experience smoother. At this point, I would say the outcome was that I struggled to onboard efficiently because your choice of words didn’t make a lot of sense in the context provided.