You need to clarify billing better
I had expected that the billing and payments process with WFHI would be straightforward and clear, but that was not entirely the case. While the invoicing system worked fine, much of the payment structure and terms had to be figured out on my own, which was frustrating. I had to spend a lot of time reading through documents and clarifying things that I thought should have been explained upfront. You did do a good job with providing automatic payment reminders, which helped me keep track. However, it felt like you left a lot of the finer details to be discovered by the customer. For example, figuring out how the payment cycles aligned with the software updates and training access took some effort. I appreciate that the invoicing was seamless, but please consider giving better guidance or support proactively regarding the payment process to avoid this confusion in the future. The process was somewhat disjointed, and I had to be very cautious not to miss deadlines.