You need more support, especially during training
I feel like you don’t provide sufficient guidance when I needed it most. The onboarding instructions were vague and I found myself hunting for solutions on my own frequently. When some technical issues popped up, I had to figure out workarounds instead of getting clear assistance. It’s as though you expect users to be more self-sufficient than they might reasonably be. The telephonic support you offer wasn’t as helpful as I hoped for either because it often felt like they just repeated scripted answers rather than addressing my problem directly. Especially with the automatic updates, no explanation was provided about what was changing or if I needed to do anything differently after installation. I really missed having a reliable point of contact or more interactive help while setting up the database or dialing tools. The sign-up and payment process was straightforward— I’ll give you that— but post-purchase communication needs a serious boost. Without quicker and more precise support, users like me are left to tackle issues unaided far too often, which is frustrating and inefficient.