You need more guidance on ongoing training after initial setup
You do a great job at guiding through the initial setup and training. However, I found that after the initial onboarding, there is a gap in ongoing training or refreshers. For example, while the dialer and database features were explained well upfront, using them involves continued learning which isn’t adequately supported in your current program. I expected a more structured follow-up or resources for new updates or workflow tips. Also, the interplay between calling tools and database could use more examples or walkthroughs over time. You should think about adding more periodic sessions or tiered training to help users maintain and improve their proficiency. Without this, I found myself searching elsewhere to match the evolving software and workflow needs beyond the initial phase.