You need clearer ongoing guidance
You did a pretty good job with the initial training and setup process, but I found myself wanting a bit more continuous support afterwards. The one-off onboarding covered the basics well, including how to use the dialer and set up the database, which I appreciated. However, the transition from setup to daily operations felt like it could have been smoother. Some of the automatic updates changed features without much explanation, which made me unsure whether I had to do additional steps. I would have liked more ongoing training or reminders about new functionalities so I wouldn’t miss out or feel lost. Overall, my workflow got established, but I still feel like regular check-ins or refreshers would improve user confidence and efficiency. So, while the one-time setup was fine, ongoing guidance was kind of missing for me.