You need clearer labels during sales process
When I first approached your service to understand what exactly was included with your packages, I found the wording in the sales overview somewhat confusing. You list features and options that are similar but use labels that didn't clearly differentiate them, which made it difficult for me to compare offerings properly. For instance, the difference between access levels was not explained in a way that was easy to parse without cross-referencing multiple pages. I had to reach out to support just to clarify a few points before signing up, which added friction to the process. The invoicing and payment sections were clearer, with straightforward explanations, so that was less of a concern. I believe if you refined your terminology in the initial sales materials, you could make the pre-purchase phase less so much work for prospective users. Overall, your product seems good, but the way you explain and label sales features could be improved to give potential customers better clarity right away.