You need clearer explanations around the dialer setup
I found some parts of your training to be straightforward but the dialer setup instructions stood out as less clear than other sections. While most features and workflows were explained well and I could follow the guidance easily, the dialer had a few steps that seemed confusing or lacked sufficient detail. This meant I spent extra time troubleshooting or experimenting on my own to get call lists working properly. It wasn’t impossible to figure out, but clearer explanations would save time and reduce potential frustration for users new to this software. The rest of the onboarding materials worked fine and the database integration was well-documented. Also, the invoicing and sign-up process was smooth without issues. The telephonic support helped when I reached out but I believe you could improve by expanding written or video instructions specifically around dialer configuration to help more users avoid these hurdles. Overall, I noticed this as a weak point in an otherwise decent setup experience.