You need better wording and clearer labels in training
You really missed the mark on making the training interface and materials easy to understand with your choice of wording and labels. While I found some parts of the training helpful, too many labels were either vague or technically dense, which made navigation confusing. There was no consistent terminology across the lessons and the dashboard, so I spent extra time guessing what some buttons or options meant. At times, it felt like you expected users to already know certain terms or workflows without explaining them properly, which is frustrating during onboarding. The lack of plain language and clear definitions definitely slowed down my progress and decreased my confidence in using the software independently. I do appreciate the overall structure of the training sessions, but the key missing piece was simply communication that makes sense to beginners. Fixing this would greatly improve the onboarding journey and reduce reliance on support calls.