You need better navigation and clearer training for beginners
I was trying to find the right sections in your training materials but it felt like there was no proper signposting. The onboarding steps don’t clearly highlight key features especially for the dialer and database parts, so it took me extra effort to figure out how things connect. It would help a lot if you provided something like a quick overview or a roadmap about where to start and what follows next. The training instructions are solid but a bit scattered, and sometimes the labels on the dashboard don’t match what the guide describes. I also noticed automatic updates happen silently which is good, but if something changes it’s not clearly communicated. Support was there when I asked on the phone, but finding the right contact was harder than expected. Overall, you’ve got useful features but the early learning curve is tougher than it should be if you made navigation and introductory guides simpler and more visible. It would save lots of time for new users who might feel overwhelmed or lost otherwise.