You nailed the onboarding flow, but some training parts lagged
You promised a great onboarding experience and I have to say, the initial training matched what I expected. The sign-up was quick and the invoicing was clear, which is always reassuring. The onboarding flow was structured well—each step was easy to follow and I quickly got the hang of the calling tools and dialer. What really stood out was how the automatic updates improved functionality without interrupting my sessions. But on the flip side, some parts of the training felt rushed or less detailed than I expected. For example, the database feature’s advanced options weren’t covered thoroughly, leaving me to figure out some aspects by trial and error. Also, telephonic support was helpful but I sometimes waited longer than I hoped for guidance on complex issues. Overall, you got the onboarding right for making me productive quickly, but the training depth in some areas could use a boost to match the high starting standard. Still, I’m impressed with how smooth the initial setup and sign-up process was and how swiftly I was able to start using key tools.