You nailed the database training
You provided a decent introduction to the system, and in many ways, the training matched my expectations. The onboarding sequence was structured well enough to give me a solid footing on how to use the database feature and how it integrates with calling tools and the dialer. I appreciate that the training covered the invoicing and payment flow clearly, which made those parts much less daunting. Where you fell a bit short was in explaining the automatic updates' practical implications—they were mentioned, but I still felt unsure about how they'd affect ongoing workflows. Also, while telephonic support was available, the training didn't prepare me fully for the level of detail required when I needed assistance. Overall, I can see the value in your approach, but the experience was a mix of clarity and moments where I had to figure things out on my own, which felt uneven compared to what I expected before starting.