You nailed some hours but left gaps too
When I first started using your support service, I was optimistic because the hours seemed to fit the kind of routine I follow daily. You were responsive mostly during the times I actually work, which made my calls and troubleshooting smoother. However, I did notice some gaps late in the evening, which is when I often need the most help after completing my tasks. It felt like your team was available when I initially needed quick clarifications, but on some days, the timing was off and that delayed my workflow. On the positive side, the telephonic support was usually patient, explaining procedures clearly. I guess the downside is that your hours don’t completely align with the unpredictable bursts of work people like me face. I think if you could extend support a little more flexibly, that would be great. Overall, the call waiting time was reasonable and the communication was clear, so I appreciate the effort you put in but there is room for better alignment with real-world hours.