You missed the personal touch I needed
Compared to other similar software I've used before, your support feels less responsive and less personalized. You seem to offer basic answers without fully understanding the user's position, which makes it harder to efficiently set up and use the calling tools and dialer. While the automatic updates happened regularly and the invoicing process was clear, the guidance wasn't as thorough as I expected. I found myself waiting on hold longer than with other providers and felt like you lacked the proactive communication I needed to avoid confusion. The training was generic and didn’t address some practical aspects of integrating the database feature into my own workflow. I believe your team could improve by offering more tailored assistance and quicker responses to make remote workflows smoother for users like me, because right now, some steps remain unclear and I had to manage them without sufficient support.