You missed the mark on support responsiveness
I expected your telephonic support to be more responsive based on the pre-purchase information, but that wasn’t the case. When I first reached out for help setting up the dialer and database features, I found the wait times longer than promised, which disrupted my workflow. The communication felt disjointed; sometimes I was passed between agents without clear guidance, making it hard to resolve issues efficiently. While your software upgrades automatically, I found little assistance when updates introduced new problems that affected my calls. On a positive note, the sign-up and payment process was smooth and straightforward, which I appreciated. However, the support experience left me frustrated and less confident in relying on your services long-term. I believe better training for support staff or clearer communication protocols would improve user experience considerably. As it stands, your support failed to meet my expectations, especially given what was outlined upfront, and made me question how much I can depend on your team when challenges arise.