You missed some key info
At first, I was somewhat confident in the product because the initial sign-up and onboarding process went smoothly. The software itself seems robust, and the calling tools were easy to access and navigate. The training sessions provided a basic understanding of remote workflows, but I felt that some critical details were missing, particularly around how upgrades and database management would be handled. When it came to the invoicing and payment part, the process was moderately clear, but there were moments where I wasn’t sure who to contact for quick support. The priority assistance line was available, but response times varied, which didn’t instill full confidence in relying on it. I appreciated that automatic updates were seamless, but the lack of detailed walkthroughs made me cautious about fully integrating the software into my daily work. In summary, you did a good job with the overall framework and usability, yet it would help if you provided more comprehensive pre-purchase information and clearer support communication so I can feel truly comfortable committing long term.