You missed realtime updates for calls
Compared with the other tools I have used, I found your support response times okay but not excellent. When I got stuck on syncing my database with the dialer, I contacted your helpline and waited longer than I hoped for an answer. On the other hand, the telephonic support was polite and tried to guide me step by step, which I appreciate. Also, the communication during the onboarding flow was somewhat clear, but I felt some of the training materials lacked depth on the calling tools, which I had expected based on their description. One thing that's missing clearly is the realtime updates feature I saw in previous software I used — that would make the workflow smoother. I found signing up and payment processes straightforward, no issues there, but the invoicing had a bit of delay which confused me at first. Overall, I give a middle rating because I had positive and negative experiences, and I think you could enhance your support and streamline communication for users transitioning from other platforms.