You missed ongoing support clarity
I feel like you should clarify better the difference between what happens during setup and what kind of support is ongoing. The initial setup process took quite some time and was one-off, but after that, the level of ongoing support feels a bit limited. It seemed to me the telephonic support was mainly helpful during the first few calls and didn’t cover all the issues that popped up later during regular use. I also encountered situations where I needed more help with the dialer or database updates, but the responses were slower or less detailed. I get that the software itself works okay once it is set up, but your communication could be more upfront about which parts require continuous attention from me versus what you handle. In several instances, I expected proactive check-ins or follow-up training sessions to ease the learning curve after starting live work, but there was none. So while the initial help was commendable, it feels like ongoing assistance is missing, which is crucial for remote workflows and adapting to changes over time.