You missed ongoing daily guidance
Your training and onboarding process is solid when it comes to initial steps. The onboarding sessions helped me get familiar with the software interface and basic operations efficiently. However, the real test was how the system behaved day to day after the first try. I found that after the initial training, there wasn’t enough continuous reinforcement or tips for best practices as I used the software daily. Some features, like the integration of the dialer with the database, needed clearer guidance once I started handling real workflows. You could improve by providing short, ongoing micro-trainings or updates that help users maximize the software’s potential over time. The telephonic support helped occasionally, but proactive training support would make the experience richer and reduce reliance on reactive help. Since much of remote workflow depends on confidence and familiarity gained through repetition, handing users continued resources to handle evolving tasks would be very useful. I appreciate that onboarding shipped me off equipped, but I still felt gaps in understanding some of the more advanced features after a week of use. Your commitment is evident, but please consider stepping up the day-to-day training support for users already working with the system. That would make the overall experience much stronger.